Returns on investment
We all want to get more bang for our buck, value for money, return on our investment. The time, effort and resources we put into working with others is no different.
There are several ways effective process design can lead to a good return on investment.
Firstly, have a really clear focus question. Take the time to sort out exactly what it is all these folk are getting together to work on. If it’s not important enough for them to be there, then they won’t, even if their bodies are.
Secondly, use a good process. This has to lead to outcomes both in terms of decisions made, plans formed or problems solved and in participants’ commitment to those decisions, plans or solutions. Participation is the way to go here.
Thirdly, document the outcomes and distibute them promptly. Sooner is better, and if people can take them away or find them in their email in-box when they get back to their desks, that’s the best.
Finally, follow up on the outcomes. Hold participants accountable for their actions: did they do what they said they would. Regular evaluation keeps us all honest.