• Two days of face-to-face interactive delivery (which can be split into two one-day sessions for in-house delivery).
• Pre-consultation for in-house sessions to enhance tailoring of content and resources to participants' needs.
• A comprehensive resource pack.
• Post-session coaching and mentoring to enhance application of learning.
  

• Pre-session engagement and preparation (face-to-face or distance) through which participants develop case study material to support learning during the session.
• An additional day focused on grounding learning through case study analysis, scenarios and role plays.
• An additional day focused on cross-cultural communication and application e.g. Australian Indigenous or Maori culture.
• A follow-up advanced session of one to two days after 3 to 6 months for deepening learning and reinforcing application.
  

Learning Outcomes

• New insights and perspectives on human differences and underlying dynamics of human processes.
• New understandings about how these result in difference, disagreement and conflict.
• New skills and tools to bridge differences, build cooperative relationships, and develop agreement and commitment.
  

• The ability to apply new learning, as a leader/ facilitator of process, or as a participant in process,
  from one-to-one interactions to larger groups.
• Enhanced confidence to engage with diverse parties and situations to manage disagreement and conflict towards creative and constructive outcomes.
  

• Strengthened relationships with peers, colleagues and others through sharing of practical experience and engagement in exercises which assist participants to become a resource to each other.
  

Learning Experience

• Demonstration and unpacking of skills and techniques
• Individual and team/group practice and reflection
• Giving and receiving feedback
• Working to an individual learning contract
• Coaching and mentoring of individual facilitation in practice (action learning)
  

What It Covers